Mission Statement

The University of California, Irvine is committed to maintaining a safe and healthy workplace. Incidents of workplace violence cannot be ignored. Their magnitude and increasing frequency should be sufficient warnings to employees and employers alike. No one is immune from this calamity.

UCI has established a Management Response Team (MRT), which is responsible for the overall implementation and maintenance of UCI's workplace violence prevention plan. The MRT's purpose is to respond to reports of threats or acts of violence.

The MRT consists of the Chief of Police, and representatives from the Counseling Center, Risk Management, and Human Resources. In addition, a departmental representative (director, manager, supervisor) of a particular employee shall also participate on the MRT for the duration of the incident resolution.

There are no guarantees against workplace violence. Some of the nation's most responsible employers, with sophisticated procedures for preventing violence, have experienced occasional incidents of workplace violence. Nevertheless, knowledge of these procedures is our best approach to use in the event of an incidence of workplace violence.

The following 21 minute video, Recognizing and Preventing Violence in the Workplace, is provided to highlight stress and risks in the work environment, to enhance workplace safety, and to reduce and prevent disruption and violence.

An on-line workplace violence course is also available through Training & Employee Development (TED).

All UCI employees are required to report immediately to their supervisor, the MRT Representative, the Police or to Human Resources any acts or threats of violence occurring at UCI. No employee will be retaliated against for reporting any threats or acts of violence.

1. All urgent and/or potentially dangerous threats or acts of violence must immediately be reported to the UCI Police (949) 824-5223 or 911.
2. All non-urgent threats should be reported to the supervisor who will then consult with the appropriate MRT Member.
3. Acts or threats of violence will be investigated by the UCI Police and/or Human Resources in a timely manner. Human Resources, in conjunction with MRT will recommend a plan of action, with regard to the employee(s) in question.

Record keeping and documentation shall be carefully maintained by Human Resources and the Employee's department, both to protect the employee as well as the University. Every effort will be used to maintain the employee's right to privacy. In cases where other employees are considered potentially in danger, management, in consultation with the MRT representative, will convey a warning to the employee(s) involved and provide notice to the Police Department.

Recognizing Early Warning Signals

1. Direct or veiled verbal threats of harm.
2. Intimidation of others by words or actions.
3. Carrying a concealed weapon or flashing a weapon to test reactions.
4. Hypersensitivity or extreme suspiciousness.
5. Extreme moral righteousness.
6. Unable to take criticism of job performance.
   1. Holds a grudge, especially against a supervisor.
   2. Often verbalizes hope for something to happen to the person against whom the employee has the grudge.
7. Expression of extreme desperation over recent problems.
8. History of violent behavior.
9. Extreme interest in weapons and their destructive power to people.
10. Fascination with incidents of workplace violence and approval of the use of violence under similar circumstances.
11. Intentional disregard for the safety of others.
12. Destruction of property.

No one signal alone should cause concern but a combination of these items should be a cause for concern and action.

Elements of Strong Written Records

When an employee reports an incident to you, record what they witnessed. This section addresses what to record.

• Who
  Who was the perpetrator of the incident and who else was present as a witness to the incident?
• What
  Exactly what happened? The "what" of a report includes all of the facts and may also include your assessment of those facts.
• When
  When did the incident occur? If there were smaller events leading up to the main incident you are describing, when did those events occur?
• Where
  Where did this incident happen?

Suggested Guidelines "Do's" and "Do Not's"

• DO project calmness: move and speak slowly, quietly and confidently.
• DO focus your attention on the other person to let them know you are interested in what they have to say.
• DO maintain a relaxed yet attentive posture and position yourself at a right angle rather than directly in front of the other person.
• DO accept criticism in a positive way. When a complaint might be true, use statements like "You are probably right" or "It was my fault." If the criticism seems unwarranted, ask clarifying questions.
• DO acknowledge the feelings of the other person. Indicate that you can see he or she is upset.
• DO NOT use styles of communication which generate hostility such as apathy, brush off, coldness, going strictly by the rules, or giving the run-around.
• DO NOT reject all of the person's demands from the start.
• DO NOT make sudden movements which can be seen as threatening. Notice the tone, volume and rate of your speech.
• DO NOT challenge, threaten, or dare the person. Never belittle the person or make him or her feel foolish.
• DO NOT try to make the situation seem less serious than it is.
• DO NOT invade their personal space. Make sure there is a space of 3' to 6' between you and the other person.

MANAGEMENT RESPONSE TEAM

If urgent:
Police Department (24 hrs)	(949) 824-5223/911
Student Counseling Center	(949) 824-6457
For help & information, on non-urgent threats, call the following:
Health Education	(949) 824-9355
Human Resources	(949) 824-5210
Risk Management	(949) 824-6510